We want you to love your Tumblewave piece. If it isn't quite right, we're happy to accept returns within 15 days of delivery.

Returns

To be eligible for a return, your item must be:

• Unworn and unused
• In its original condition and packaging
• Returned within 15 days of delivery

To request a return, please email info@tumblewavestudio.com with your order number and the reason for your return. Please wait for return instructions before sending your item back.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we sent the wrong item.

We recommend using a trackable shipping service when returning an item. Tumblewave is not responsible for items lost during return shipping.

Damaged or Incorrect Orders

Please inspect your order when you receive it. If your jewelry arrives damaged, defective, or you receive the wrong item, please contact us at info@tumblewavestudio.com within 7 days of delivery.

Please include your order number and photos of the item and packaging. We'll work with you to make it right.

Non-Returnable Items

Because some Tumblewave pieces are made in very limited quantities, custom, personalized, and specially commissioned pieces are not eligible for return.

Sale items and gift cards are also final sale.

Exchanges

We don't offer direct exchanges. If you'd like a different piece, please return your original item according to our return policy and place a new order for the item you'd like.

Refunds

Once your return is received and inspected, we'll notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 5–10 business days. Your bank or credit card company may require additional time to post the refund to your account.

Original shipping charges are non-refundable.